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The Biggest Gap in Communication

Updated: Aug 5

IS THE ASSUMPTION THAT IT'S TAKEN PLACE

by Susan D. Swafford


Do you remember the telephone game when you were in grade school? It went like this: Everyone would stand in line and the first person would whisper a phrase, such as I have no idea what I’m doing, but I know that I’m doing it very well, into the ear of the person standing to his/her right. That person would then whisper the phrase into the ear of the next person. Each would speak the phrase with the assumption that he/she communicated it correctly and that it was understood by the receiver. This would continue until it reached the last person in line. The result was an unintentionally, and often ridiculously, changed phrase.


Poor communication lies at the root of many problems, both personally and professionally. Studies show it’s not events that cause us problems in relationships, rather it’s how we communicate about the events that are the issue. Poor communication can lead to conflict, broken relationships, missed deadlines, lost opportunities and many more negative results. That’s why it’s important to learn how to bridge the gap that so often exists in communication.

Here are three proven steps you can implement to bridge the gap to bridge the gap in communication.

1. Discover and learn to recognize the four communication styles

2. Design an action plan to intentionally Bridge the Gap of Communication

3. Deploy communication the builds better relationships


Communication can define business success and failure within a team or organization. The best companies are already hard at work in closing the gap in their horizontal and vertical communication challenges. For guidance on assessing communication in your organization, contact me to learn how I can help you bridge the communication gap.


Let’s continue the conversation to Discover, Design and Deploy solutions to build stronger communication connections and bring out the best in those you lead.

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